Privacy Policy

Privacy Policy

Effective Date: January 2017

1. Who We Are

KOKO Group (“KOKO Group”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.

By using this website, you agree to this Privacy Policy.

---

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Company or organisation
• Information submitted through our contact forms
• CVs, covering letters and supporting documents submitted through our Careers page
• Any other information you choose to provide

We may also automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website
• Cookies and usage data

---

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide information about our services
• Manage business relationships
• Process recruitment applications
• Improve our website and user experience
• Maintain website security
• Comply with legal obligations

We will only process personal information where we have a lawful basis to do so.

---

4. Recruitment

If you apply for employment with KOKO Group, we may collect information necessary to assess your application.

This may include:

• CV or résumé
• Employment history
• Qualifications
• References
• Contact details

Application information is used solely for recruitment purposes.

Unless required by law or with your consent, unsuccessful applications will not be retained longer than necessary.

---

5. Cookies

Our website may use cookies to:

• Ensure the website functions correctly
• Improve performance
• Remember user preferences
• Analyse website traffic

You may disable cookies through your browser settings, although some website features may not function correctly.

---

6. Analytics

We may use website analytics tools to understand how visitors use our website and improve its performance.

Analytics data is used in aggregate and is not intended to identify individual visitors.

---

7. Sharing Your Information

KOKO Group does not sell or rent your personal information.

We may share information with carefully selected service providers who assist us with:

• Website hosting
• Website maintenance
• Email services
• Recruitment services
• IT support
• Analytics

These providers only process information on our behalf and are required to protect your information.

---

8. Data Security

We implement appropriate technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

---

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

---

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Requests will be considered in accordance with applicable data protection legislation.

---

11. Third-Party Websites

Our website may contain links to third-party websites.

KOKO Group is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

---

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

---

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

KOKO Group